FAQ

ThePhoneHub supplies only B2B customers.

You must be a registered business such as:

• Smartphone reseller
• Electronics distributor
• E-commerce retailer
• Wholesale trader
• Repair shop or refurbishing center

A valid company registration and VAT number (if based in EU) are required to access wholesale pricing.

Yes.

All products supplied by ThePhoneHub are:

• Brand-new
• Original, not refurbished or used
• Verified EU stock
• Factory sealed, unless otherwise clearly stated

We do not sell clones, copies, or grey-market goods.

We provide a wide range of devices from top global brands, including:

• Apple
• Samsung
• Xiaomi
• Google Pixel
• OnePlus
• And related accessories and wearables

Stock availability changes daily.

You can request the latest stocklist anytime.

Click "Request Stocklist" and fill in your business information.

A sales representative will verify your details and send:

• Current available models
• Quantities
• Wholesale pricing
• Special offers (if applicable)

Our minimum order value is €1000 (excluding VAT).

Specific product MOQ may apply to high-demand or limited-release models.

We ship orders across Europe using:

• DHL
• UPS
• FedEx
• DPD

Shipping time is typically 3–5 business days depending on destination.

Full tracking information is provided after dispatch.

Yes.

If your business is registered in the EU and holds a valid VAT number, you can purchase under 0% intra-community VAT, after verification.

For customers outside the EU, VAT does not apply.

We currently accept:

• Bank Transfer (SEPA / SWIFT)

Payment must be received and confirmed before order processing.

(If you want, we can later add: credit card, escrow, or payment-on-account options.)

Yes.

For popular or newly released models, we offer:

• Reservation requests
• Pre-order allocations

Terms depend on demand and manufacturer availability.

You must notify us within 48 hours of delivery, with:

• Photos of packaging and device
• Serial numbers / IMEI numbers
• Description of the issue

We will investigate and arrange:

• Replacement
• Credit note
• Or return authorization (RMA)

(Depending on case, product condition, and supplier policy.)

Warranty coverage depends on:

• Brand
• Country of sale
• Device model

Most major brands provide standard EU warranty.

For business buyers, warranty support is generally handled according to manufacturer or distributor terms.

Sales & Support Team:

📧 sales@thephonehub.com

📍 Brussels, Belgium

(WhatsApp & phone can also be listed where applicable.)