Frequently Asked Questions
Answers to the questions we get most about wholesale smartphones, electronics and our B2B services. If yours isn’t here, our sales team is one message away.
Who can purchase from ThePhoneHub?
ThePhoneHub supplies B2B customers only. You must be a registered business, such as:
- Smartphone reseller
- Electronics distributor
- E-commerce retailer
- Wholesale trader
- Repair shop or refurbishing centre
A valid company registration and VAT number (if based in the EU) are required to access wholesale pricing.
Are your products new and original?
Yes. All products supplied by ThePhoneHub are:
- Brand-new
- Original — not refurbished or used
- Verified EU stock
- Factory sealed, unless otherwise clearly stated
We do not sell clones, copies or grey-market goods.
Which brands do you offer?
We provide a wide range of devices from top global brands, including:
- Apple
- Samsung
- Xiaomi
- Google Pixel
- OnePlus
- And related accessories and wearables
Stock availability changes daily — you can request the latest stocklist at any time.
How do I request the stocklist?
Click Request Stocklist and fill in your business information. A sales representative will verify your details and send:
- Currently available models
- Quantities
- Wholesale pricing
- Special offers, if applicable
What is the minimum order quantity or value?
Our minimum order value is €1000 excluding VAT.
Specific product MOQs may apply to high-demand or limited-release models — each SKU on the stocklist shows its own MOQ.
How does shipping work?
We ship orders across Europe using DHL, UPS, FedEx and DPD.
Shipping time is typically 3–5 business days depending on destination. Full tracking information is provided after dispatch.
Do you offer VAT-exempt invoices?
Yes. If your business is registered in the EU and holds a valid VAT number, you can purchase under 0% intra-community VAT after verification.
For customers outside the EU, VAT does not apply.
What payment methods do you accept?
We currently accept bank transfer (SEPA / SWIFT).
Payment must be received and confirmed before order processing.
Can I reserve or pre-order stock?
Yes. For popular or newly released models we offer reservation requests and pre-order allocations.
Terms depend on demand and manufacturer availability.
What if I receive damaged or incorrect products?
You must notify us within 48 hours of delivery, with:
- Photos of the packaging and the device
- Serial numbers / IMEI numbers
- A description of the issue
We will investigate and arrange a replacement, a credit note, or a return authorisation (RMA), depending on the case, product condition and supplier policy.
Do devices include manufacturer warranty?
Warranty coverage depends on the brand, the country of sale and the device model. Most major brands provide standard EU warranty.
For business buyers, warranty support is generally handled according to manufacturer or distributor terms.
How can I contact support?
Our sales and support team is reachable through the contact page, and replies to business enquiries within one working day.